0 → 1 PRODUCT DIRECTION · 2024
BEST BUY CONNECT · PRODUCT DIRECTION
Designing one daily workspace for Best Buy store leaders
I designed a schedule-aware workspace that surfaced the few signals a store leader could act on today.
Context
Best Buy Connect · internal employee platform
My role
I defined the daily-work framework, information hierarchy, product states, and the minimum experience prepared for engineering handoff.
ROLE • SENIOR UX DESIGNER
SCOPE • STRATEGY + IA
DIRECTION • PARTIAL DELIVERY
A daily leadership view organized around who is working now
Today’s priorities, ranked by who needs a leader first.
A schedule-aware view that opens the day with next actions instead of a search.
The view answers, in order
- 1Who is working right now
- 2Who needs follow-up today
- 3What to open next
The project in one minute
Store leaders used separate tools for scheduling, learning, coaching, employee information, and development. Each tool answered its own questions. What leaders lacked was one view of the day in front of them.
I designed My Team Insights as a coordination layer that connected schedule context, today’s signals, relevant employees, and the source experience where work could continue.
- ROLE
- Senior UX Designer · daily-work framework, hierarchy, states, and handoff
- TIMELINE
- Discovery into active design throughout 2024
- USERS
- Store leaders coordinating the current day
- STATUS
- Minimum experience reached handoff; full product did not launch
A phased product direction, not a launched workspace
≈60 min/day
leaders' own estimate of time spent stitching tools together
5
separate tools the daily view had to coordinate
4 stages
schedule → signal → employee → source action
Handoff
minimum experience specified through engineering handoff
How to read this
The 60-minute figure is a directional estimate from leaders, not a timed study. The minimum experience reached handoff; the full workspace and onboarding direction did not launch.
THE DECISIONS THAT SHAPED THE PRODUCT
Three decisions turned scattered signals into daily direction
TIME HORIZON
Design for the day in front of the leader.
Daily staffing and development decisions created a sharper product boundary than a broad analytics dashboard.
CONTEXT
Use the schedule to make signals actionable.
Learning, coaching, and staffing needs matter differently when the employee is working now.
OWNERSHIP
Coordinate work without replacing every tool.
My Team prioritized and routed. Partner products retained their deeper workflows.
A schedule-aware leadership dashboard in context
Schedule-aware direction
The dashboard begins with who is working now.
- WORKING NOW
- 8 employees
- NEEDS ATTENTION
- 3 priorities
- NEXT ACTION
- Open the source tool
Schedule context connected leaders to the right source tool
01
SCHEDULE CONTEXT
Who is working now?
02
PRIORITIZE
What needs attention?
03
EMPLOYEE
Who can act today?
04
SOURCE TOOL
Where does the work happen?
Each insight had to support a decision today
Signal
Jordan’s certification is in progress.
Signal alone is not the decision.
Leader decision
Can this be completed today without disrupting customer coverage?
- Employee is scheduled
- Leader support is available
- Task fits the remaining shift
Action
Continue certification
Open CertificationWhat reached handoff, and what remained future direction
Minimum viable experience
Future direction
A future-direction example: onboarding from first day to independence
Leader support changes with employee independence
FIRST DAY
Welcome, access, role setup
SHADOWING
Observe and practice with support
CERTIFICATION
Demonstrate required skill
INDEPENDENT
Work with lighter leader guidance
REFLECTION
Daily context connected scattered tools to clear next actions.
The lasting value is a daily-work framework and cross-team ownership model that can prioritize action without replacing each source tool.